REFUND POLICY

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Effective Date: 30 October 2023

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Thank you for choosing Strumhouse. We appreciate your trust in our products/services. We want to make sure you have a satisfying experience with us. Please read this refund policy carefully to understand your rights and responsibilities.

1. Refund Eligibility

 

• We offer refunds for eligible products/services purchased directly from Strumhouse under the following circumstances:​

  • Cancellation: If you request a refund within our specified cancellation period.

  • Unauthorized Charges: If there are unauthorized charges on your account.

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2. Refund Request

 

• To request a refund, please contact our customer support team at contact@strumhouse.in within 7 days of your purchase or, if applicable, within our specified cancellation period.

• Include your order number, contact information, and a detailed explanation of why you are requesting a refund.

• We may request additional information to process your refund request.

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3. Refund Process

 

• Once we receive your refund request, we will review it and notify you of the status of your refund within 5 working days.

• If your refund is approved, it will be processed through the same payment method used for the original purchase, unless otherwise agreed upon.

• Please allow 5 for the refund to reflect in your account, depending on your payment provider.

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4. Non-Refundable Products/Services

 

• Certain products or services may not be eligible for a refund. These include, but are not limited to:

  • Downloadable software, digital products, or virtual goods once they have been accessed or downloaded.

  • Services that have been fully rendered.

  • Personalized or custom-made products.

  • Products damaged due to misuse or neglect.

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5. Contact Information

 

• For any questions or concerns regarding our refund policy, please contact us at:

  • Email: contact@strumhouse.in

  • Phone: +91 8882382545

  • Address: G-19, Basement, Kalkaji, New Delhi, 110019

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6. Policy Changes

 

• We reserve the right to update or modify our refund policy at any time. Any changes will be posted on our website, and the date of the last update will be revised at the beginning of this policy.

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Please make sure to review our refund policy periodically for any updates.

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7. Legal Disclaimer

 

• This refund policy is not intended to override or replace any mandatory consumer protection laws that may apply in your jurisdiction.

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